Frequently asked questions
Clear answers before you reach out, begin, and move forward.
These answers explain the website and first-contact process. Individual service questions require direct follow-up.
Click or tap any question to open it. On desktop, a card also opens after you hover over it continuously for five seconds.
How do I start a referral?
Use the intake referral form or call Iowa Haven. Share only general contact and service information in the first message. Do not include private medical records or sensitive identifiers.
What services does Iowa Haven discuss?
Iowa Haven discusses Host Home, Day Habilitation, Supported Employment, Respite, Transportation, and Care Coordination. Availability and eligibility are confirmed individually.
Does submitting a form guarantee services?
No. A form submission begins a conversation only. Services depend on fit, authorization, location, capacity, and any required review or agreement.
What happens after I submit a referral?
Iowa Haven reviews the contact information and general request, then follows up to learn more. Any detailed records or protected information should be exchanged only through an appropriate secure process.
Can a family member, guardian, or case manager contact Iowa Haven?
Yes. A family member, guardian, case manager, or other support person may make the initial inquiry. The appropriate decision-maker and consent process will be confirmed during follow-up.
What areas are served?
Send your city or county through the contact form or call Iowa Haven. Service availability can vary by location, authorization, and provider capacity.
How is eligibility determined?
Eligibility depends on the requested service, individual needs, funding or authorization requirements, location, and current capacity. Iowa Haven confirms these details during follow-up.
Does Iowa Haven accept Medicaid or other funding?
Funding and authorization requirements vary by service and individual circumstances. Contact Iowa Haven with a general question so the available options can be discussed without sending sensitive account information online.
Can I choose which service I am interested in?
Yes. Select the closest service on the referral form or describe your general goal. Iowa Haven can help determine whether that service or another option may be appropriate.
Is transportation available by itself?
Transportation availability depends on the individual situation, service plan, authorization, location, and capacity. Contact Iowa Haven to discuss the need.
Can I send medical records through the website?
No. Do not send diagnoses, dates of birth, Medicaid IDs, Social Security numbers, medical records, or other protected information through the public website forms.
What should I do in an emergency?
Do not use the website forms for emergencies. Call 911 when there is an immediate threat to health or safety.
How quickly will someone respond?
Iowa Haven reviews messages as soon as practical, but the website does not promise a specific response time. For a time-sensitive, non-emergency matter, call the listed phone number.
Is the host home form a job application?
No. It is an interest inquiry about a possible independent provider relationship. It is not an application for employment and does not create an agreement.
What does a host home provider do?
A host home provider offers a stable home environment and relationship-based support while respecting the individual’s choices, privacy, routines, and service plan.
Are screening and training required for host home providers?
Possible providers should expect a review process that may include screening, preparation, documentation, and training requirements. Exact requirements are discussed before any agreement is made.
How is host home compensation determined?
Any compensation, responsibilities, and provider expectations are discussed individually and documented in a separate written agreement. The website does not promise a rate or placement.
Can I correct information after submitting a form?
Yes. Reply to the Formspree confirmation if available, email Iowa Haven, or call and explain what needs to be corrected. Do not send sensitive records by ordinary email unless an appropriate secure method has been arranged.
Still have a question?
Send a general message or call Iowa Haven.